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| 06 | 2006 |
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| VoIP: Pros and Cons |
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Considering deployment of a VoIP system, or just want to see what all the excitement is about? Browse some of the pros and cons of voice over IP and discover what you’re missing!
The Pros
The technical prowess to make small companies look and act like large enterprise businesses
Added features and functionality like IP call routing, call forwarding, videoconferencing and
integration with email and IM
Backup and recovery functions to make disaster recovery time faster
Saves communications costs between multiple locations and sites
Scalability that enables quick setup of temp offices, home offices and new locations
Ability to save costs by using smaller call center staffs
The Cons
Increased security risks such as viruses, worms, spyware, wire tapping, eavesdropping and a host of others
Increased costs from network upgrades, IP phones, and other hardware
Continuous network upgrades and monitoring to insure voice quality
Staff training to maximize VoIP functions and features
IT staff knowledgeable on VoIP to deploy, manage and maintain it
Latency and voice-quality degradation increases the closer the network gets to capacity
Migrating your company to VoIP can be a costly and time consuming endeavor. Large enterprise companies or businesses with increased disaster recovery risks will see the most return on their investment due to the ease of rerouting calls to other branches, setting up telephony services at new offices, temp or home offices. Until VoIP offers us further advancements, small and medium-size business who may not utilize many of the functions VoIP has to offer, could find the setup costs, planning and deployment time, continued monitoring and maintenance more of a hassle than a boon.
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About The Brookfield Group
The Brookfield Group has become a leader in IT, ISP, ASP and web solutions by providing next level technology solutions managed by experts who give you peace of mind without the tech-talk. The company's services are customized to fit any enterprise-size businesses and include: IT project management; hosting solutions and maintenance; systems security and patches; telecommunications services, server and desktop setup, repair and applications; network infrastructure design; audio visual products; surveillance and security solutions; as well as a variety of other software, hardware, services and accessories. Located in Carmel, Indiana, more information about The Brookfield Group products and services is available at www.thebrookfieldgroup.com or by calling 317.524.6000.
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