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| 07 | 2006 |
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| NLMS: Options and Service Levels |
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In part three of the Next Level Managed Services (NLMS) series, we outline a few of the many options and services available with the NLMS system. (If you missed the previous two articles, click here to read Part 1, “The Brookfield Group Announces its Plan to Launch Next Level Managed Services This Year.” Click here to read Part 2, “NLMS: Managing Your Business.”)
The Brookfield Group’s NLMS system provides you with the single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. Our advanced processes, tools and methodologies enable us to deliver superior services that match your needs.
Comprehensive Server Management
Our comprehensive server management keeps your servers running, available and secure. The NLMS Server Service Level Program provides the following features:
Security patch management
Virus definition management
Backup management
Firmware management
Service monitoring and notification
Event log monitoring
Disaster recovery coverage
Multiple Service Levels for Workstation Management
Our comprehensive workstation level services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality. Following are some of the services available based on the service program level:
Level 1 Service Program
Provides the basic services to keep the workstation secure and notify us of any imminent problems.
Security patch management
System log monitoring
Virus protection management
Daily system audits
End user support portal
Monthly management reports
Level 2 Service Program
Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation.
Security patch management
System log monitoring
Virus protection management
Daily system audits
End user support portal
Monthly management reports
Application deployment
Application addition and change notification
Hardware change notification
Security log monitoring
Application log monitoring
Spyware removal and management
Bandwidth usage tracking
Asset management
Report generation
Remote management
Level 3 Service Program
The ultimate protection to keep critical workstations and users operational.
Security patch management
System log monitoring
Virus protection management
Daily system audits
End user support portal
Monthly management reports
Application deployment
Application addition and change notification
Hardware change notification
Security log monitoring
Application log monitoring
Spyware removal and management
Bandwidth usage tracking
Asset management
Report generation
Remote management
End user remote control
Desktop policy enforcement
Backup and disaster recovery
You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. The Brookfield Group will help you turn your data networks into an effective, efficient component of your growing business.
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About The Brookfield Group
The Brookfield Group has become a leader in IT, ISP, ASP and web solutions by providing next level technology solutions managed by experts who give you peace of mind without the tech-talk. The company's services are customized to fit any enterprise-size businesses and include: IT project management; hosting solutions and maintenance; systems security and patches; telecommunications services, server and desktop setup, repair and applications; network infrastructure design; audio visual products; surveillance and security solutions; as well as a variety of other software, hardware, services and accessories. Located in Carmel, Indiana, more information about The Brookfield Group products and services is available at www.thebrookfieldgroup.com or by calling 317.524.6000.
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